At ezph, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your information as a player on the ezph platform.
A quick overview of the privacy principles that guide how ezph handles your personal information.
Your personal data belongs to you. ezph collects only what is necessary to operate the platform, verify your identity, and comply with Philippine regulations. We do not sell your data to third parties.
All data transmitted between your device and the ezph platform is protected by SSL/TLS encryption. Sensitive information such as payment details and identity documents is stored using industry-standard security protocols.
ezph processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission (NPC).
ezph does not sell, rent, or trade your personal information to any third-party marketers or advertisers. Data shared with third parties is limited to what is strictly necessary for platform operations and legal compliance.
You have the right to access, correct, and request deletion of your personal data held by ezph. You can also withdraw consent for certain data processing activities through your Account settings or by contacting our support team.
ezph retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Data no longer needed is securely deleted or anonymized.
ezph ("we," "us," or "our") operates the online gaming platform accessible at ezph.app. We are committed to protecting the privacy and personal data of every player who registers and uses the ezph platform. This Privacy Policy describes our practices regarding the collection, use, storage, sharing, and protection of your personal information.
This Privacy Policy applies to all users of the ezph platform, including registered players, visitors to the ezph website, and anyone who contacts our support team. By accessing or using ezph, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
This Policy is to be read together with the ezph Terms & Conditions. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
ezph collects the following categories of personal data from players and platform users:
| Data Category | Examples | Required? |
|---|---|---|
| Identity Data | Name, DOB, government ID | Yes — for KYC |
| Financial Data | GCash, bank account, transactions | Yes — for payments |
| Technical Data | IP address, device, session logs | Automatic |
| Communications Data | Support chats, emails | When you contact us |
| Marketing Preferences | Opt-in/out status, promo history | Optional |
ezph collects personal data through the following means:
When you register an Account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotion, you provide personal data directly to ezph. This is the primary source of the information we hold about you.
When you access the ezph platform, certain technical data is collected automatically through cookies, web beacons, and server logs. This includes your IP address, device identifiers, browser type, and activity on the platform. This data helps us maintain platform security, detect fraud, and improve the user experience.
ezph may receive personal data about you from third-party sources in limited circumstances, including:
ezph uses the personal data we collect for the following purposes:
Under the Philippine Data Privacy Act of 2012, ezph processes your personal data on the following legal bases:
ezph does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:
ezph engages trusted third-party service providers to assist in operating the platform, including payment processors, KYC verification providers, IT infrastructure providers, and customer support tools. These providers are contractually bound to process your data only on ezph's instructions and in accordance with applicable data protection law.
ezph may disclose personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or other government bodies where required by Philippine law or a valid legal order. Such disclosures are made only to the extent required and in accordance with applicable legal procedures.
In the event of a merger, acquisition, or sale of all or part of ezph's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the successor entity.
ezph may share your data with third parties in other circumstances where you have provided explicit prior consent to such sharing.
The ezph platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyze platform usage. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ezph platform. Essential cookies cannot be disabled as they are necessary for platform operation.
ezph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While ezph takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for notifying ezph immediately if you suspect unauthorized access to your Account.
ezph retains personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention guidelines:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with any individual player.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ezph:
To exercise any of these rights, please contact the ezph Data Protection Officer using the contact details in Section 15. We will respond to all valid requests within thirty (30) days, as required by the Data Privacy Act.
The ezph platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. ezph does not knowingly collect personal data from persons under the age of 21.
If ezph becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated Account. If you believe that a minor has registered on the ezph platform, please contact our support team immediately so that we can investigate and take appropriate action.
Age verification is a mandatory step in the ezph registration and KYC process. Players who cannot verify that they meet the 21+ age requirement will not be permitted to access real-money gaming features on the platform.
ezph primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or technology partners operating in other jurisdictions.
Where such transfers occur, ezph ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with the requirements of the Philippine Data Privacy Act and NPC regulations. ezph will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate protective measures.
The ezph platform may contain references to third-party payment services (such as GCash and PayMaya) that are accessed through their own interfaces. Once you leave the ezph platform and interact with a third-party service, that service's own privacy policy governs the collection and use of your data. ezph is not responsible for the privacy practices of third-party services.
We encourage you to review the privacy policies of any third-party services you use in connection with your ezph Account, particularly your chosen payment provider.
ezph reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes to this Policy will be communicated to registered players via email or a prominent notice on the ezph platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how ezph protects your personal data. Your continued use of the ezph platform following the effective date of any update constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way ezph handles your personal data, please contact our Data Protection Officer (DPO):
Our support and privacy teams are available around the clock and are familiar with the needs of Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. We aim to acknowledge all privacy-related requests within 72 hours and resolve them within 30 days.
Now that you know how ezph protects your privacy, you can play with full confidence. Join thousands of Filipino players enjoying slots, bingo, live casino, and more — all in Philippine Peso. 21+ only.